Are you a driven Retention Agent fluent in English with a passion for building strong client relationships in the dynamic world of Forex trading? Do you thrive on delivering exceptional customer service and helping traders succeed? Then this could be the perfect opportunity for you.

Our client, a well-established and rapidly growing Forex company in Sofia, Bulgaria, is seeking a dedicated Retention Agent to join their team. If you enjoy engaging with clients, providing tailored support, and playing a key role in customer loyalty, this role is made for you!

About the Company

We’re recruiting on behalf of a reputable regulated Forex company with an international client portfolio and a strong reputation for delivering high-quality trading solutions. Recognized for its innovation, professionalism, and client-focused approach, the company continues to expand rapidly—and this is your chance to become part of an exciting growth journey.

Key Responsibilities

• Build and maintain strong relationships with clients via phone communication.

• Convert and retain trading clients from both new and existing leads.

• Promote and present the company’s products and services effectively.

• Deliver professional support and ensure an outstanding customer experience for all clients.

• Provide proactive assistance with platform-related and financial trading inquiries.

• Keep clients informed about market trends, updates, and company campaigns.

• Guide new clients through the onboarding and trading process.

• Assist clients with deposit and withdrawal procedures.

• Inform clients about newly launched products, promotions, and special offers.

• Ensure full compliance with company policies, internal procedures, and regulatory requirements.

Requirements

• 1 years of previous experience in Retention field

• Fluency in English, both verbal and written, is a must

• Strong negotiation and communication skills with the ability to successfully close deals.

• Goal-oriented, energetic, and highly motivated personality.

• Excellent interpersonal skills and the ability to build professional relationships with clients and colleagues.

• Comfortable using computers and familiar with standard business software tools.

• Confident, proactive, and success-driven mindset.

Benefits

• Competitive salary package with attractive uncapped commission structure

• Excellent career development opportunities within a growing international company

• Relocation support for people outside Bulgaria

• Accommodation support for people who relocate

• Friendly and professional working environment in a modern Sofia office

• Continuous training and development programs to enhance your sales and product knowledge

Ready to grow your sales career in Forex? Join a high-performing team in Sofia today!