Are you a driven Retention Agent fluent in English with a passion for building strong client relationships in the dynamic world of Forex trading? Do you thrive on delivering exceptional customer service and helping traders succeed? Then this could be the perfect opportunity for you.

Our client, a well-established and rapidly growing Forex company in Sofia, Bulgaria, is seeking a dedicated Retention Agent to join their team. If you enjoy engaging with clients, providing tailored support, and playing a key role in customer loyalty, this role is made for you!

About the Company

We’re recruiting on behalf of a reputable regulated Forex company with an international client portfolio and a strong reputation for delivering high-quality trading solutions. Recognized for its innovation, professionalism, and client-focused approach, the company continues to expand rapidly—and this is your chance to become part of an exciting growth journey.

Key Responsibilities

• Build and maintain strong relationships with clients via phone communication.

• Convert and retain trading clients from both new and existing leads.

• Promote and present the company’s products and services effectively.

• Manage and grow a portfolio of UK-based clients

• Proactively retain existing clients and onboard new ones

• Identify sales opportunities and convert leads into loyal clients

• Consistently meet or exceed individual sales targets

• Work closely with the marketing team on sales campaigns and strategies

• Monitor market trends and customer feedback to suggest improvements

• Keep CRM systems updated with accurate client interactions

• Ensure full compliance with company policies, internal procedures, and regulatory requirements.

Requirements

• 1+ years of previous experience in Retention field

• Fluency in English, both verbal and written, is a must

• Availability to work between 11:00-20:00

• Strong negotiation and communication skills with the ability to successfully close deals.

• Goal-oriented, energetic, and highly motivated personality.

• Excellent interpersonal skills and the ability to build professional relationships with clients and colleagues.

• Comfortable using computers and familiar with standard business software tools.

• Confident, proactive, and success-driven mindset.

Benefits

• Competitive salary package (1500-3000 EUR net)

• A-Z Relocation Process

• Covered Flight Ticket

• High-end Hotel stay for the first 10 days in Bulgaria

• Trusted real estate brokers with you on each step for finding the best place for you

• Monthly rental coverage 500 EUR -750EUR on top of the salary.

• Accommodation bonus 1500EUR-2000EUR upon arrival.

• Growth and development opportunities within a global company

• Supportive, family-like work culture

• Multisport card & private health insurance

• Weekly catering

• Team-building events

• Inclusive and dynamic workplace environment

Ready to grow your sales career in Forex? Join a high-performing team in Sofia today!