Are you an experienced Retention Manager fluent in Portuguese who thrives in high-energy financial markets? We're seeking a dynamic professional to maximise customer lifetime value and drive trader loyalty across our expanding Portuguese-speaking markets! If you're data-driven, customer-obsessed, and ready to make your mark in the forex industry, this is your opportunity to accelerate your career with a market leader!

About the Company

Our client, a well-established and regulated Forex company, is dedicated to delivering secure, efficient, and innovative financial services. Become part of a professional team where operational excellence and compliance are core values.

About the Role:

We are seeking a motivated and experienced Retention Manager to lead our client retention efforts in the Portuguese-speaking Forex market. The ideal candidate will have a strong background in Forex, excellent leadership skills, and a deep understanding of customer retention strategies.

Key Responsibilities:

• Lead and manage the retention team, setting performance goals and tracking KPIs.
• Develop and implement strategies to improve client loyalty and reduce churn.
• Monitor and analyse client behaviour and feedback to improve satisfaction.
• Collaborate closely with the sales and support teams to ensure alignment of customer communication.
• Ensure compliance with internal processes and Forex industry regulations.
• Provide ongoing training, motivation, and feedback to the retention team.
• Maximise performance by leveraging strengths and opportunities within the team.

Requirements:

• Proven experience in client retention, ideally within the Forex or financial sector.
• Fluency in Portuguese (spoken and written) is mandatory.
• Strong leadership and communication skills.
• Ability to analyse performance metrics and implement improvements.
• Results-driven with a proactive approach to problem-solving.

Benefits:

• Clear opportunities for growth within the company.
• Be part of a dynamic and international team.
• Salary based on experience, to be discussed during the interview
• Contribute to a fast-paced and results-oriented work environment
• Working Hours: 10:45 AM – 7:45 PM (Portuguese Market Time)

Accept our challenge and showcase your skills and experience!

Become a part of our fast-growing forex company – join us in Limassol!