Retention Manager (Portuguese Speaking)
Build a rewarding career with a fast-rising forex company!
Are you an experienced Retention Manager fluent in Portuguese who thrives in high-energy financial markets? We're seeking a dynamic professional to maximise customer lifetime value and drive trader loyalty across our expanding Portuguese-speaking markets! If you're data-driven, customer-obsessed, and ready to make your mark in the forex industry, this is your opportunity to accelerate your career with a market leader!
About the Company
Our client, a well-established and regulated Forex company, is dedicated to delivering secure, efficient, and innovative financial services. Become part of a professional team where operational excellence and compliance are core values.
About the Role:
We are seeking a motivated and experienced Retention Manager to lead our client retention efforts in the Portuguese-speaking Forex market. The ideal candidate will have a strong background in Forex, excellent leadership skills, and a deep understanding of customer retention strategies.
Key Responsibilities:
- Lead and manage the retention team, setting performance goals and tracking KPIs.
- Develop and implement strategies to improve client loyalty and reduce churn.
- Monitor and analyse client behaviour and feedback to improve satisfaction.
- Collaborate closely with the sales and support teams to ensure alignment of customer communication.
- Ensure compliance with internal processes and Forex industry regulations.
- Provide ongoing training, motivation, and feedback to the retention team.
- Maximise performance by leveraging strengths and opportunities within the team.
Requirements:
- Proven experience in client retention, ideally within the Forex or financial sector.
- Fluency in Portuguese (spoken and written) is mandatory.
- Strong leadership and communication skills.
- Ability to analyse performance metrics and implement improvements.
- Results-driven with a proactive approach to problem-solving.
Benefits:
- Clear opportunities for growth within the company.
- Be part of a dynamic and international team.
- Salary based on experience, to be discussed during the interview
- Contribute to a fast-paced and results-oriented work environment
- Working Hours: 10:45 AM – 7:45 PM (Portuguese Market Time)
Accept our challenge and showcase your skills and experience!
Become a part of our fast-growing forex company – join us in Limassol!
- Department
- Sales
- Locations
- Limassol
- Employment type
- Full-time
Limassol
About Olinio
Olinio was founded with a vision to deliver impactful solutions to businesses to help them expand and flourish. We focus on solving problems, be it a human resources challenge or launching a new venture.
Our team of specialists in their respective fields aim to provide a top-tier service, by leveraging their combined skills and industry know-how. Together with a network of highly professional partners, we are dedicated to optimizing your business, by understanding your market in depth, enabling scalability and growth.