About the Role

The Senior Back Office Officer is responsible for overseeing the company’s day-to-day back-office operations, ensuring the accurate and efficient processing of client transactions in accordance with internal policies and regulatory requirements. The role involves supervising client deposits and withdrawals, account opening, maintenance and closures, transaction risk assessments, KYC/AML procedures, and regulatory reporting.

The successful candidate will play a key role in identifying potential fraud risks, resolving operational discrepancies, improving internal processes and controls, and ensuring compliance with applicable regulatory standards. This position also involves coordinating with internal departments, business partners, and white-label clients, while monitoring team performance and ensuring the achievement of departmental objectives.

About the Company

We are recruiting on behalf of a dynamic, regulated Forex company seeking a detail-oriented and experienced professional to join its Back Office Operations team.

The company is committed to delivering reliable financial solutions while maintaining high standards of operational efficiency, regulatory compliance, and client service. Working in a dynamic and collaborative international environment, you will play a key role in overseeing daily operations, managing transaction processing, and ensuring the smooth functioning of the company’s back-office activities.

Main Duties and Responsibilities

• Oversee the daily execution of tasks relating to client deposits, withdrawals, account opening, account maintenance, and account closures.

• Authorise and process client withdrawals in accordance with the company’s internal policies, procedures, and approval thresholds.

• Lead the risk assessment of transactions relating to deposits, withdrawals, and credits to identify potential fraud, suspicious activity, and other operational risks, taking appropriate action where necessary.

• Resolve internal and external queries promptly and professionally.

• Review KYC documentation and ensure the timely verification and activation of client accounts.

• Oversee the effective implementation of Know Your Customer (KYC) procedures for prospective and existing clients, ensuring compliance with applicable AML requirements.

• Prepare and maintain regulatory and operational reports related to back-office activities.

• Monitor operational performance and proactively identify opportunities to improve efficiency and accuracy.

• Review, develop, and enhance internal procedures, systems, and controls to strengthen operational effectiveness and minimise risks.

• Collaborate with other internal departments to ensure smooth workflows and timely resolution of operational matters.

• Maintain effective communication and provide a high level of support to the company’s business partners and white-label clients.

• Prepare regular progress reports and management updates, including key performance indicators (KPIs).

• Take initiative, delegate tasks effectively where appropriate, and communicate clearly to ensure departmental objectives are achieved.

• Perform any other ad hoc duties or participate in projects as assigned by management, in line with the needs of the business.

Job Requirements

• University degree in Economics, Finance, Business Administration, or a related field is preferred.

• Minimum of one year of relevant experience in the Forex industry, with practical experience using CRM systems.

• A relevant professional certification, such as the CySEC Advanced Certificate or an AML certification, is preferred; alternatively, willingness to obtain the required certification.

• Good knowledge of Microsoft Excel and other Microsoft Office applications.

• Excellent written and verbal communication skills, with a high level of fluency in English.

• Ability to work effectively under pressure and meet strict deadlines.

• Strong communication, coordination, and monitoring skills.

• Excellent organisational, analytical, and problem-solving abilities.

• High level of professionalism, accuracy, and attention to detail.

• Self-motivated, proactive, and eager to learn, with the ability to work independently and as part of a team.

Benefits

• Competitive salary based on experience and qualifications.

• Full-time, on-site position in Limassol.

• Working hours: shifts from 11:00 a.m. to 8:00 p.m. or from 9:00 a.m. to 6:00 p.m.

• Welcoming and friendly working environment in Limassol.

• Friendly and collaborative international team.

• Opportunities for career growth and professional development.

• Monetary vouchers for birthdays and other special occasions.

• Performance-based bonus scheme.

• Competitive remuneration package.

• Company-sponsored weekly lunches and breakfast snacks at the office.

• Gym membership.